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We strive to ensure that our products and services meet the requirements and quality that our customers need. For this reason, our operation processes are certified and comply with the highest quality standards.
Pricewaterhouse issued clean audit reports under "Dual Reporting" of ISAE 3402 and AT-C 320, auditing standards approved by the U.S. Securities and Exchange Commission, which declares the effectiveness of the controls established in the processes, services, and technological infrastructure.
Quality Management Systems: application of quality management principles, including a strong customer focus, motivation and involvement of top management, a process-based approach, and continuous process improvement. This ensures that customers will consistently obtain high-quality products and services.
Information Security: compliance with international standards on information security and confidentiality.
Global Certification Bureau: in compliance with the requirements established in the Federal Law for the Protection of Personal Data in the Possession of Individuals with a total scope in the treatment of personal data.
HiTO is the first institution in Mexico to receive the highest rating from HR Ratings and Fitch Ratings for a Master Servicer. HiTO, as a master servicer of qualified financial loan assets, has demonstrated consistent strong performance in several aspects of its operations that put it above the industry average.
HiTO's high rating is based on the diversification of the Company's portfolio in sectors other than mortgages. In this sense, loan portfolios were incorporated in the consumer and agricultural segments, as well as and for the payment of individual liabilities. Likewise, the ratings taking into consideration our strong processes and systems management, as well as a corporate governance structure that support the performance of HiTO's Master Servicing functions.
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*To read previous reports, please contact HR Ratings or Fitch Ratings analysts.
We invite you to consult the Integral Privacy Notice, the Information Security Policy and the Personal Data Protection Policy.